Privacy Policy

Last updated:

Template pending review by the business owner and a legal adviser before publication.

This policy explains how Vaytix Technologies (“we”, “us”) handles personal information collected through this website. We aim to collect only what we need to respond to enquiries and deliver our services.

Information we collect

  • Contact details you provide: name, business name, email address and phone/WhatsApp number.
  • Enquiry details: the service you are interested in, your requirement description, industry, budget range, timeline, preferred contact time and answers given in our enquiry assistant.
  • Consent record: whether you agreed to be contacted, the wording you agreed to and the time.
  • Attribution information: the page where you submitted the enquiry, the referring website and campaign parameters (such as utm_source) if present in the link you followed.
  • Technical information: a one-way hashed version of your IP address, used only to prevent spam and abuse. We do not store your raw IP address with your enquiry.

Please do not submit sensitive personal information (such as health, financial account or government ID details) through our forms.

Why we use it

  • To respond to your enquiry and arrange a consultation.
  • To prepare proposals and deliver services you request.
  • To keep a record of your consent and our communication.
  • To protect the website against spam and misuse.
  • To understand which pages and campaigns lead to enquiries, in aggregate.

How we contact you

We contact you by email, phone or WhatsApp about your enquiry, using the details you provide. We do not send marketing messages unless you separately agree. WhatsApp links on this website open WhatsApp on your device; a message is sent only when you press send.

Services that process your information

  • Website hosting provider — stores enquiries in our database.
  • Email service provider — delivers enquiry notifications to our team.
  • WhatsApp (Meta) — if you choose to message us, or if we enable automated WhatsApp Business notifications to our own team.
  • Analytics provider — only if analytics is enabled and you accept analytics cookies.

We do not sell your personal information.

How long we keep it

Enquiries are kept for up to 24 months after our last contact with you, unless a longer period is required for an active contract or legal obligation. After that they are deleted.

Your rights

Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal information, withdraw consent, and raise a grievance. Email contact@vaytix.com with the subject “Privacy request”. We may need to verify your identity before acting on a request.

Security

We use HTTPS, restricted access to stored enquiries, secrets kept outside our website code, and spam and rate-limit protections. No system is perfectly secure, but we take reasonable steps to protect your information.

Cookies

See our Cookie Policy.

Contact

For privacy questions or grievances, contact contact@vaytix.com.